Frequently Asked Questions

Frequently Asked Questions


Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.


How do I place an online order?

You can order 24/7 on our website with our PCI compliant, secure online ordering system. If you prefer not to use our online processing system, you can order by mail or Phone call
For the fastest service, please email the following information to

: Item name
● Description
● Quantity
● Price
● Your name
● Shipping address
● Telephone
● Email address

Did my order go through?

As soon as an order is placed, you will be redirected to a confirmation page with your order number. You will also receive an email with a copy of your order number. If you did not receive an order number or email, your order did not go through.

Most of the time, a typo or incorrect information was supplied. If this occurs, please see instructions under “What happens if the credit card is rejected?”

What is my tracking number?

As soon as every order is shipped, you will receive a confirmation email. If you can not find this email, please check your spam or junk mail folder. You can also log into your account and locate the tracking number on your order.

What payment methods are accepted?

We offer a variety of payment options. Your order can be paid for with a credit card, PayPal, check, or money order. We accept all major credit cards, including American Express, Visa, Mastercard, and Discover. Credit Card transactions are limited to $2500. For orders over $2500, please contact our customer service. We reserve the right to refuse any payment.

What happens if the credit card transaction is rejected?

Credit card transactions may be declined for a variety of reasons. The AVS or Address Verification Service and the CCV or Card Verification must match the card-issuing bank’s information. If a transaction is rejected, do not retry to process the transaction. Doing so may cause a temporary hold to be placed on your credit card. The temporary hold on funds will automatically disappear but can take anywhere from a few hours to a few days depending on the card issuer’s bank. Instead, please email our customer service with your name and contact information to put your order through.

How long does it take to get my order?

It is our goal to ship all orders as quickly as possible. Most orders are processed and shipped within 24 hours of purchase. For orders received after noon EST, they will ship the next business day. All orders ship USPS Priority Mail, which typically takes 2-3 business days. We also offer Express shipping, which is 1-2 business days. Please see the website checkout for more information on Express Mail rates. When your order has shipped, we will send you a tracking number via email. If your order has not arrived after five business days, please contact our customer service department via email at
For more shipping information, please visit our Shipping FAQ

Do you ship Internationally?

Yes, we ship to most international countries with USPS Priority Mail. The USPS Priority Mail service contracts with your local postal carrier and delivers the package directly to you. Packages typically are shipped within 6 to 10 business days but can take up to 30 days to arrive. We are not responsible for any duties or taxes your country or customs may impose. During COVID-19, USPS shipping may be limited, and we reserve the right not to ship to any country. We will not refund shipping on any returned packages due to non-delivery or non-payment of duty fees


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